TUR Lockers – Privacy Policy Last Updated: 2025 Welcome to TUR, including the TUR Lockers mobile application (“App”) and the tur.sa website (“Website”). We are committed to protecting your privacy and ensuring a safe and secure user experience. This Privacy Policy explains how we collect, use, and safeguard your information across our digital platforms. By using our App or Website, you agree to the practices described in this Privacy Policy.

1. Who We Are Our official website is: https://tur.sa TUR Investment Company is the operator of the TUR Lockers service.

2. Information We Collect We may collect the following types of information:

A. Information You Provide Full name University ID or student information Email address and phone number Account credentials Locker subscription details

B. Usage Data Automatically collected when using the App or Website: IP address Device type and operating system Browser type App version Crash logs and analytics

C. Location Data (App Only) Location is used only when allowed by the user: To display nearby locker locations We do NOT track or store your exact location

D. Bluetooth Data The App uses Bluetooth (BLE) to: Connect to smart lockers Unlock and communicate with locker devices We do not store Bluetooth identifiers or hardware-level data.

E. Payment Information Payments (such as Apple Pay or Geidea) are processed through secure third-party providers. We do not store or access your card details.

F. Comments (Website) When you leave comments on the Website, we collect: Comment form data IP address Browser user agent This helps with spam detection.

G. Gravatar An anonymized hash of your email may be sent to Gravatar to check if you use the service.

Gravatar Privacy Policy: https://automattic.com/privacy/

3. Media (Website) If you upload images to the Website, avoid uploading images with embedded GPS or EXIF data. Visitors may extract such location information from posted images.

4. Cookies Website Cookies We may use cookies for: Saving your name/email when posting comments Login sessions Display preferences Spam protection Cookies may last: 1 year for comment convenience 2 days for login 2 weeks if “Remember Me” is selected 1 day for article editing cookies App Cookies The App may use similar technologies for: Authentication Session management Improving performance No advertising cookies or tracking cookies are used.

5. Embedded Content (Website) Articles on our Website may include embedded content such as: Videos Images External links These websites may collect data as if you visited them directly.

6. How We Use Your Data We use your data to: Provide and manage locker services Process subscriptions and payments Verify your identity Improve App and Website performance Offer customer support Enhance security Comply with university or legal requirements We do NOT sell or rent your personal data.

7. Who We Share Your Data With We may share information with: University administration (for identity verification) Payment processors (Apple Pay, Geidea, etc.) Cloud providers (e.g., Firebase, backend servers) Support and analytics vendors Legal authorities where required We do not share data for advertising purposes.

8. Data Retention Website Comments and metadata are stored indefinitely for moderation convenience. Account information is stored until the user requests deletion. App Account data is stored while your account is active. Upon deletion, data is removed within 30 days, except where retention is required for: Legal reasons Financial records Security audits

9. Your Rights You have the right to: Request an exported copy of your data Correct or update your information Request deletion of your data Withdraw consent for location services Disable notifications Close your account We may retain certain data for legal, administrative, or security purposes.

10. Where Your Data Is Sent Comments may be checked by an automated spam detection service Payment data is securely processed by third-party providers BLE communication is processed locally on your device Cloud services may securely process login and subscription data

11. Smart Locker Service Terms (App-Specific) Use of the locker system is subject to the following: Lockers must be cleared within 3 days after subscription expiration Items will be held for up to 10 days before disposal Flammable materials, liquids, chemicals, and prohibited items are not allowed Maximum weight per locker: 4 kg Users are responsible for any damage caused to lockers Subscription fees are non-refundable Only the registered user may access the assigned locker The company is not responsible for lost items due to incorrect closure Faults must be reported through official support channels Use of lockers must comply with university campus policies

12. Contact Us If you have questions regarding this Privacy Policy or your data:

📧 Email: info@tur.sa

📞 Phone: 050 863 8000

🌐 Website: https://tur.sa